Gone are the days when you paid your sacks of money to an airline and they then took you from point A to point B with a smile. Yesterday, the lovely Ryanair cancelled our flight from France to the UK just minutes before boarding. They said it was due to a staff strike. Well, surely the strike would have been planned. The incoming flight arrived and the passengers got off the plane.
Anyway, they refused to help any of the passengers re-book flights or help them to alternative airports. All they did was list the other airports that flew to the UK from France and Spain. No appology was offered. But Alp was told he could ask for a refund if he wanted to contact the UK call centre, which would cost a small fortune per minute.
We managed to get online and head for Girona in Spain. The airport there was packed. The Ryanair staff were all very rude, and best of all, nearly every passenger was forced into a 2nd queue to pay for excess bagage. If you decided to re-pack (i.e. take you jacket out of a case) you were forced to the back of the queue. It was hellish.
When we eventually go to the front of the queue, the sultry Ryanair check-in girl said her paperwork did not show our booking. Her paperwork was printed out before we booked our flight but she refused to get another copy. She told us to join another queue to sort out the problem. So, 4 hours after arrving at Gerona airport, we left as our flight left without us.
We drove back to France and stopped at every service station to buy Spanish sweets, cheaper fuel and bags of corn snacks.
Do tell your Ryainair stories and share your experiences on www.ihateryanair.org or counter the stories by posting on http://oppositeofryanair.wordpress.com/
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